Before a rental is confirmed

Zenith Zone discusses workspace requirements, preferred office arrangements, occupancy needs, rental periods and proposed terms with prospective clients before confirming a rental engagement. The nature of an office rental may vary, from a private office or team workspace to a meeting area or another available workspace arrangement. Any quoted price, reservation payment, deposit, payment schedule, cancellation condition or other financial arrangement should be clearly agreed through direct phone or email communication before a commitment is made.

Prospective renters are encouraged to review the proposed rental terms carefully and ask questions about the space, included facilities, access arrangements, rental duration, payment obligations and any additional charges. Written correspondence confirming the agreed terms can help both parties maintain a clear record of the arrangement. Refund requests are reviewed in accordance with the applicable agreement and any mandatory consumer protections.

Cancellations and schedule changes

If you need to cancel a workspace reservation, postpone a planned viewing or change an agreed move-in date, contact Zenith Zone as soon as possible using the contact details provided below. Advance notice helps us review the reservation, adjust the schedule and determine whether any arrangements can be changed without additional cost. A viewing, reservation or rental agreement may have different cancellation conditions, so please refer to the terms confirmed for your specific arrangement.

Eligibility for a refund of a deposit, reservation payment or prepaid amount depends on the terms agreed for the specific rental, the timing of the cancellation, whether the workspace was reserved or made available, and any reasonable non-recoverable costs incurred in connection with the arrangement. Where a rental period has already begun or a service has already been provided, any potential refund may take account of the applicable agreement and obligations already fulfilled. Any cancellation or refund rights provided by law remain unaffected by this policy.

Requests to change a confirmed viewing, reservation or move-in date will be considered in light of availability and the arrangements already made. A requested change is not confirmed until the revised details have been acknowledged directly. If access to a workspace is delayed or affected by maintenance, building restrictions, operational issues or other unforeseen circumstances, the parties may discuss an appropriate alternative schedule or resolution in accordance with the applicable rental terms.

Workspace concerns and rental issues

If you believe a workspace or rental arrangement does not correspond to the terms confirmed with you, contact us promptly and explain the issue in sufficient detail. Include the relevant reservation or rental period, the workspace concerned and any supporting information that may help clarify the matter. For office rental enquiries, this could include details about the agreed space, access arrangements, listed facilities or another specific term discussed before confirmation.

Zenith Zone may review the original agreement, relevant correspondence and available information to understand the concern. Depending on the circumstances, we may clarify the agreed terms, correct an identifiable administrative error, discuss an alternative arrangement or propose another appropriate resolution. Any change that affects the original rental scope, duration, price or included services may require separate confirmation before it takes effect.

Workspace preferences can differ, and the suitability of an office may depend on factors such as team size, working style, layout preferences, building facilities and business needs. A change in personal preference or a decision that a space is no longer suitable does not automatically establish entitlement to a refund. Each concern will be considered individually, subject to the agreed terms and applicable law.

Non-refundable items and limitations

Amounts attributable to rental periods already used, services already provided, confirmed reservations or other obligations fulfilled under the agreed terms may not be refundable, except where required by law or agreed otherwise. Similarly, costs already committed to approved rental arrangements or authorized third-party services may be excluded from a refund where those costs cannot reasonably be recovered and the applicable agreement permits that treatment.

Additional charges may apply where the confirmed rental terms provide for them, including charges related to extended use, additional services, changes to an agreed arrangement or obligations arising during the rental period. Any applicable charges should be explained in the relevant agreement or discussed with the client before the additional arrangement proceeds, where appropriate. No part of this policy is intended to exclude rights or remedies that cannot lawfully be excluded.

Refund review and processing

To request a refund review, contact us with your name, the relevant workspace or reservation details, the payment concerned and a concise explanation of the reason for your request. Providing the date of the original agreement, the relevant rental period and any supporting correspondence can help us review the matter efficiently. Please do not send complete payment card numbers, passwords or other sensitive financial credentials in an email.

We will review the information available and may contact you if further clarification is needed. Where a refund is approved, the method and timing of the payment will depend on the original payment arrangement, the relevant payment provider and any applicable legal requirements. Processing times may vary, and a refund should not be considered approved until its terms have been confirmed directly. Any agreed refund will be handled in accordance with the applicable rental terms and mandatory legal obligations.

Contact

Refund requests, cancellation questions and concerns about workspace rental arrangements may be sent to [email protected] or discussed by phone at +1 (424) 367-1100. You may also write to Zenith Zone at 360 N Pacific Coast Hwy Ste 2000, El Segundo, CA 90245. Please include the relevant reservation or rental details so your request can be reviewed accurately. This policy may be updated when business practices or applicable requirements change; the terms agreed for an existing rental and mandatory legal protections will continue to apply as required.